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How to make a claim

Claim time can be a very stressful time for anyone. The loss or damage of an item, car or house can be heartbreaking. Luckily, Trade Me Insurance has your back and are here for you in your time of need.

Here are some quick easy steps to start your claim process.

Step 1: Go to My Insurance and 'Make a Claim'

Step 2: Select the relevant policy, time and date and start the claims process. If you aren't sure of the time or date, please provide your best estimate. 

The type of claim you are making will alter the detail and length of the claim process. Try and give as much information as possible as this will make the claim progress faster.

Once you have submitted the claim our claims team will get back to you within three working days. If you do have any queries about your claim, you can live chat or email us at

If your claim is urgent, we have an after hours claims service available on 0800 800 444.


Still unsure? Fire up a live chat or contact us, we are here to help.


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